How to reset Lightwave Link Plus (all generations)

How to reset Lightwave Link Plus (all generations)

If your Lightwave smart home stops working, you might want to reset the hub. Over the years, they have released three hubs; JSJSLW500, JSJSLW930 and the current L2 Link Plus. Here’s how to reset Lightwave Link Plus or either of the previous hubs.

 

It’s easy to reset your Lightwave hub as all versions use the same instructions.

  1. Power down
  2. Hold button down and restore power
  3. Blue light flashes for a while
  4. When yellow light shows, release button
  5. When yellow light flashes, press button only once.

 

Instruction Manuals

Lightwave Link Connect Series JSJSLW500: Manual [PDF]

Lightwave Link Connect Series JSJSLW930: Manual [PDF]

Lightwave L2 Link Plus: Manual [PDF]

 

 

Troubleshooting the JSJSLW500

Lightwave Link JSJSLW500

photo by Lightwave

 

Lightwave Link won’t connect to the server (‘Time Not Set/Server-NO REPLY/Check Cable’ displayed on screen)

There may be a connection problem between your network and the Lightwave server. First, check the Ethernet cable connection. If this is properly connected, try plugging the cable into another port on your Wi-Fi router.

 

If possible, try using an alternative Ethernet cable to ensure that there is not a cable fault. Also, make sure that there are no non-standard firewall/port forwarding rules on your network (the Lightwave LW500 Link operates on ports 69 & 2011 on UDP for remote connectivity and 9760 & 9761 for local connectivity).

 

On the restoration of power after a power cut, my Lightwave devices remain in the ‘off’ state even if they were previously ‘on’

After a power cut Lightwave devices will default to the ‘off’ position as a safety measure. It may be dangerous, for example, if an unmonitored device like a hot plate connected to a Lightwave Socket turns on after a power cut.

 

If you would like a device to default to ‘on’ after a power cut instead, a fridge, for example, you can do this by putting the device into linking mode, immediately turn off the power to the Lightwave Link and restoring it.

 

If successful, the LED indicator light/s on the device will flash to indicate that they have stored the new command from the Lightwave Link JSJSLW500.

 

 

Troubleshooting the JSJSLW930

Lightwave Link JSJSLW930

photo by Lightwave

 

The Indicator LED on the Link hub constantly flashes red

There may be a connection problem between your network and the Lightwave server. First, check the Ethernet cable connection. If this is properly connected, try plugging the cable into another port on your Wi-Fi router.

 

If possible, try using an alternative Ethernet cable to ensure that there is not a cable fault. Also, make sure that there are no non-standard firewall/port forwarding rules on your network (the Lightwave Link LW930 operates on ports 69 & 2011 on UDP for remote connectivity and 9760 & 9761 for local connectivity).

 

On the restoration of power after a power cut, my Lightwave devices remain in the ‘off’ state even if they were previously ‘on’

After a power cut, Lightwave devices will default to the ‘off’ position as a safety measure. If you would like a device to default to ‘on’ after a power cut instead, you can set your Lightwave Link JSJSLW930 to automatically send an ‘on’ command on startup (resumption of power).

 

To link your devices to this on command, place your devices into linking mode, turn the power to the Lightwave Link off and immediately restore it. If successful, the LED indicator light/s on the device will flash to indicate that they have stored the new command from your Lightwave hub.

 

 

Troubleshooting the L2 Link Plus

Lightwave Link Plus L2 hub

photo by Lightwave

 

The Indicator LED on the Link Plus constantly flashes red

Your Lightwave Link Plus LP2 is not connected to the internet. First, check the Ethernet cable. If you’re using a network switch/Wi-Fi extender/power-line adapter, connect the L2 Link Plus directly into the router instead.

 

Next, plug the hub into the last available port on the router (normally 2 or 4). Turn off your broadband router, and wait for a connection to establish, then connect your L2 Link Plus.

 

If none of the above works, there could be an issue with the network configuration. You will need to plug the L2 hub into a different router or contact your network provider.

 

On the restoration of power after a power cut, my Lightwave devices remain in the ‘off’ state even if they were previously ‘on’

After a power cut, Lightwave devices will default to the ‘off’ position as a safety measure. However, if you would like a device to default to ‘on’ after a power cut, you’ll need to set the Lightwave Link Plus to automatically send an ‘on’ command on startup (resumption of power).

 

To link your devices to this on command, place your devices into linking mode. Next, turn off the power to your Link Plus and immediately restore it. If successful, the LED indicator light/s on the device will flash to indicate that they have stored the new command from the Lightwave L2 Link Plus hub.

 

 

Common Questions about all Lightwave hub

How do I know if I have the latest firmware?

The Lightwave Link will automatically check for firmware updates several times a day and on boot up. So, there is no need to update your devices manually.

 

Does the Lightwave Link require a static IP address?

The system uses the MAC address of the Lightwave Link for remote commands. So, it does not require you to have a static IP. The system will work with or without a static IP address.

 

How much power does the Lightwave Link use?

It uses 3.4 watts

 

Can I set the time manually?

No. This is set by checking with an internet NTP Server.

 

Do I need a permanent internet connection?

On startup, the Lightwave Link always needs an internet connection to acquire the time and its location. It is possible to use the Link without this connection later. However, remote commands will not function.

 

How many devices can I have on the Lightwave system?

Each device has 6 memory slots for up 6 controllers (one of these can be the Lightwave Link allowing multiple smartphones to control up to 240 devices.

 

 

That’s how to reset Lightwave Link Plus

Simply follow the five steps listed at the top of this article to reset your Lightwave hub, regardless of what version you have. And that’s how to reset Lightwave Link Plus! If you still have issues, you should email Lightwave directly as they will be able to fix any issues quickly.